Terms and Conditions

Effective Date: September 8, 2026

Welcome to My Ties by Nannie. These Terms and Conditions govern your use of mytiesbynannie.com and your purchase of our custom ties, accessories, and related products. By using this website, submitting an order form, paying a deposit, or completing a purchase, you agree to these terms.

1. Our Products

My Ties by Nannie creates handcrafted and customized fashion pieces. Because many products are handmade, slight differences in color, pattern placement, size, embellishments, or appearance may occur. These variations are part of the uniqueness of each item and are not considered defects.

Product colors may also appear differently depending on your device or screen settings.

2. Custom Orders

Customers are responsible for providing complete and accurate information when submitting a custom-order request, including:

- Names, dates, wording, colors, measurements, and quantities

- Design preferences and special instructions

- Shipping and contact information

- Any requested completion or event date

We will make reasonable efforts to follow the approved design details. Changes requested after materials have been purchased or production has begun may result in additional charges and a revised completion date.

Submitting an order form does not guarantee acceptance. An order is confirmed only after My Ties by Nannie approves the request and receives the required deposit or payment.

3. Design Approval

When applicable, customers may receive a description, mockup, sample, or photograph for approval. Customers must carefully review all names, dates, spelling, colors, and design details before approving the order.

Once approval is provided and production begins, My Ties by Nannie is not responsible for errors contained in the information or design approved by the customer.

4. Deposits and Payments

A deposit may be required before materials are purchased or work begins. The required deposit amount will be communicated to the customer before payment.

Deposits are applied toward the total order balance. Once materials have been purchased or production has begun, the deposit is nonrefundable because it covers materials, design preparation, and time reserved for the order.

The remaining balance must be paid by the deadline stated on the customer’s invoice. Completed products will not be shipped, delivered, or released until the full balance has been received.

5. Pricing

Prices are shown in U.S. dollars and may change without notice. Custom-order pricing depends on the requested design, materials, embellishments, quantity, production time, and shipping or delivery requirements.

Any applicable taxes, shipping fees, rush charges, or other costs will be disclosed before final payment whenever reasonably possible.

6. Turnaround Times and Rush Orders

Estimated turnaround times begin after the required deposit, complete order information, and design approval have been received.

Completion and delivery dates are estimates unless My Ties by Nannie confirms otherwise in writing. Delays may occur because of material availability, supplier issues, shipping-carrier delays, severe weather, emergencies, or other circumstances beyond our reasonable control.

Rush orders are subject to availability and may require an additional fee.

7. Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address. My Ties by Nannie is not responsible for delays, losses, or additional expenses resulting from an incorrect address provided by the customer.

Once a package has been transferred to the shipping carrier, delivery is subject to the carrier’s policies and schedule. Customers should contact us promptly if an order appears damaged, lost, or significantly delayed so we can assist with the available carrier process.

Any local pickup or delivery arrangements must be confirmed in advance.

8. Returns, Exchanges, and Cancellations

Because custom and personalized products are made specifically for each customer, they generally cannot be returned or exchanged unless they arrive damaged, defective, or materially different from the approved order.

To report a problem, please contact My Ties by Nannie within three calendar days of delivery and include:

- Your name and order number

- A description of the issue

- Clear photographs of the product and packaging

Do not return an item without receiving instructions from us.

If My Ties by Nannie confirms that an error was made on our part, we may repair, replace, or refund the affected item, depending on the circumstances.

Cancellation requests must be submitted promptly. If materials have already been purchased or production has begun, the deposit and any costs already incurred will not be refunded. Approved refunds, when applicable, will be returned through the original payment method.

These policies do not limit any rights that cannot legally be waived under applicable law.

9. Customer-Provided Materials

If a customer supplies fabric, photographs, logos, wording, artwork, or other materials, the customer confirms that they have permission to use them.

My Ties by Nannie is not responsible for normal wear, discoloration, damage, or unexpected results caused by the condition or characteristics of customer-provided materials.

10. Intellectual Property

The My Ties by Nannie name, logo, website content, product photographs, original designs, written materials, and other brand elements may not be copied, reproduced, distributed, sold, or used for commercial purposes without written permission.

Purchasing a product does not transfer ownership of the underlying design, photographs, branding, or other intellectual property.

11. Product Photographs

Unless a customer requests privacy before production is completed, My Ties by Nannie may photograph finished products and use those photographs for its website, portfolio, and marketing materials.

We will not intentionally publish a customer’s private contact, payment, or shipping information. Customers may request that names, photographs, or other personally identifying details not appear in promotional content.

12. Care and Use

Customers should follow any care instructions provided with their products. My Ties by Nannie is not responsible for damage caused by improper cleaning, storage, handling, alterations, accidents, normal wear, or failure to follow care instructions.

Accessories may contain small parts and should be kept away from young children and pets. Customers are responsible for using and wearing products safely and appropriately.

13. Website Use

You agree not to misuse this website, interfere with its operation, attempt unauthorized access, submit false information, or use its content for unlawful purposes.

We may update, suspend, or discontinue any part of the website at any time.

14. Third-Party Services

This website may use third-party services for payments, forms, shipping, scheduling, or external links. Those providers may have separate terms and privacy practices. My Ties by Nannie is not responsible for the content, availability, or practices of third-party websites and services.

15. Limitation of Liability

To the fullest extent permitted by law, My Ties by Nannie will not be liable for indirect, incidental, or consequential damages arising from the use of this website or our products.

If we are found liable for a claim related to an order, our total liability will not exceed the amount the customer paid for the product involved in that claim.

16. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any dispute will be handled in an appropriate court with jurisdiction, unless the parties agree to another lawful method of resolution.

17. Changes to These Terms

My Ties by Nannie may update these Terms and Conditions periodically. Changes will become effective when posted on this website with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised terms.

18. Contact Us

If you have questions about these Terms and Conditions, an order, or a payment, please contact My Ties by Nannie through the contact information or customer inquiry form provided on mytiesbynannie.com.

By submitting an order or payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.